Return Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us within 7 days from receiving the goods at info@omnimal.com with details of the product and the defect. If the goods has reached you for more than 7 days, we cannot offer you a refund or an exchange. You can send the item you consider defective to:

Omni Mal Agencies Sdn Bhd

663-665 Pengkalan Chepa Industrial Park 2, 16100 Kota Bharu, Kelantan. 

Tel: 09-7733326

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. 

Some items are non-refundable and non-exchangeable. These include products that are under sales offer, clearance discount, and other cases. For international shipping, the goods are non-returnable and non-exchangeable.

To return the item you purchased, please mail it to: 

Omni Mal Agencies Sdn Bhd

663-665 Pengkalan Chepa Industrial Park 2, 16100 Kota Bharu, Kelantan. 

Tel: 09-7733326

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.